Frequently Asked Questions

What if I need to cancel or reschedule an appointment?

We will make every effort to accommodate schedule changes and rebook for an alternative available timeslot if required.

How does Cape Senior Support assist with medical appointments?

We support your parent/s throughout the entire duration of their appointment. This includes ordering the ride-share vehicle for them, assistance to-and-from the car, and accompanying them in both the vehicle and doctor's waiting room.

Do you provide any type of medical care?

We are a non-medical service and do not offer any type of medical care or live-in companion support.

How will I be kept updated about my parent’s well-being and the tasks completed?

Communication is a core part of our service. Depending on your preference, we provide regular updates (via WhatsApp or email) to designated family members after our visits. These include a summary of tasks completed, a general update on your loved one’s well-being, and any other relevant information.

Do I need to commit to a monthly package?

Not at all. While we believe that our monthly packages offer extra value to our regular clients, there is never any pressure to change from the payment structure you're most comfortable with.

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What happens if we don’t use all our hours in a month, or if we need extra time?

To ensure consistent availability for all our families, monthly package hours do not roll over to the next month. Additional support hours are billed at your discounted package rate (e.g. R350/hr for the Standard package).

Do you provide transportation?

For administrative and liability reasons we do not provide personal transport; instead we arrange and accompany our clients using trusted local ride-share services (like Uber). This allows us to focus entirely on assisting them door-to-door, rather than distractedly navigating heavy Cape Town traffic.

How are additional expenses like groceries, ride-shares, or any other relevant bills handled?

Our monthly packages and ad-hoc rates cover our time and management services. Any third-party costs (such as Checkers purchases, Uber rides, etc.) need to be paid for separately by either the child or the parent.

What type of tech support do you offer?

We provide hands-on help with the devices your parents use daily. This typically includes aspects such as fixing basic TV/satellite problems and Wi-Fi connectivity issues, to setting up and navigating new smartphones, tablets, and apps/software (eg. Skype/ Zoom / WhatsApp), etc.

How much do you charge for your services?

Please refer to our Rates page for more details on payment.

Which areas do you serve and when are you available to assist?

We serve Cape Town's Atlantic Seaboard and Southern Suburbs, and are available from 8am to 6pm from Monday to Friday.

Weekend appointments can be arranged upon special request, dependent on helper availability.